Customer Support

Need help from one of our beverage solution experts?

If your product is still under warranty, contact our expert support staff today. Call 1-800-603-6550 to speak with an operator immediately. (Please have your product’s Serial Number available.)

Extended Warranty Options

If your product warranty has expired and you have not purchased an extended warranty, Napa Technology offers you three Extended Warranty Options:

WineStation Phone Support Warranty

Access to Napa Technology phone and email technical support during business hours Monday-Friday 8am to 5pm, in addition to unlimited online access to the WineStation Tutorial Video Library. Purchase additional weekend support and access phone and email technical support Friday 8am-9pm and Saturday-Sunday 8am-8pm.

Preventative Maintenance Program

Keep your WineStation operating at the highest level with our twice (2) annual on-site cleaning and maintenance program. This thorough service will provide a detailed cleaning and diagnostic check of each WineStation unit, in addition to a detailed operational overview and staff re-training.

Available in select locations, contact us for more information.

WineStation Software Maintenance

(including 1 year phone & parts)
The WineStation Software Maintenance & Support Program provides your business with annual access to new software releases, updates and enhancements that may occur after delivery. The WineStation Software Maintenance & Support Program provides your business with annual access to new software releases, updates and enhancements that may occur after delivery. One year Parts Warranty provides all non-consumable parts such as Circuit Boards, Power Supplies, Fans and Motors. This coverage does not include consumable accessories which include but are not limited to the Clean-Pour Dispensing Heads and parts, Pick Up Tubes, AccuServe Smartcards and dimming LCD’s. This coverage also includes annual phone support M-F 8am to 5pm and unlimited online access to the WineStation Tutorial Video Library.

Parts Support Warranty

(including 1 year phone & parts)
The WineStation One Year Parts Warranty provides all non-consumable parts such as Circuit Boards, Power Supplies, Fans, and Motors. This coverage does not include consumable accessories such as Clean-Pour Dispensing Heads, Pick Up Tubes, AccuServe Smartcards, and Dimming LCDs. This coverage also includes annual phone support warranty.

Self-Help Tutorials

Our beverage preservation and pouring solutions were designed for ease of use and built to last. But we know from time to time, you may have questions. For a variety of training videos and support please visit our Self-Help Tutorial page.

Not Under Warranty?

For Customers currently out of warranty, we have three options to immediately serve you:

Service Technician Phone Diagnostics

If your WineStation is out of warranty, but you just need a little guidance, our Service Team can give you a call back to help find a resolution. Should your WineStation need on site service, the phone diagnostics fee will be applied to the cost of the visit.

On Site Service Call

If your system is out of warranty, but wish to schedule a technician visit, a member of our customer support team will contact you.